Delivery & Returns

At StepOnSign, we strive to provide a seamless shopping experience for all our customers. This includes not just providing high-quality signs and mats, but also ensuring they reach you in perfect condition and on time.

All You Need To Know About Ordering From Us

Delivery Times

Orders at StepOnSigns are processed in 1-2 business days with standard delivery of 5-7 business days. Please note; delivery times may extend during peak periods.

Point Of Delivery

Deliveries are made to the address provided by the customer. Customers are responsible for providing accurate delivery details. StepOnSign isn’t liable for losses or damages from incorrect information.

Delivery Prices

Delivery prices are calculated based on the weight and dimensions of the order, as well as the delivery location. The total delivery price will be displayed at checkout before the final payment is made.

Problems With Deliveries

If there are any problems with your delivery, such as damaged or missing items, please contact us immediately. We will investigate the issue and, where applicable, send a replacement or issue a refund.

Order Changes & Cancellations

Any changes or cancellations to orders must be made within 24 hours of placing the order. After this period, we cannot guarantee that we will be able to accommodate your request.

Access For Delivery

It is the customer’s responsibility to ensure that there is adequate access for delivery at the specified delivery address. If delivery is not possible due to access issues, additional charges may apply for redelivery.

Simple & Hassle-Free Returns

At StepOnSign, we prioritise customer satisfaction. Our return process is designed to be simple and hassle-free. If you’re not satisfied with your purchase, please contact our customer service team for assistance.

01.

Defective Products

If a product you’ve received is defective or damaged, we apologise for the inconvenience. Please reach out to us within a reasonable time from receipt with details and images of the defect. We’ll arrange for a return, replacement, or refund as per our policy.

02.

Change Of Mind

We understand that sometimes you might change your mind about a purchase. If the product is unused, in its original packaging, and returned within 14 days of delivery, we’ll provide a refund or store credit. Please note that shipping costs for change-of-mind returns are the responsibility of the customer.

03.

Logo Mats

For custom logo mats, we cannot accept returns unless the product is defective. These items are made to order and cannot be resold. If there’s an issue with your logo mat, please contact us promptly for resolution.

Step-By-Step Guide To Initiate A Return

Contact Customer Service

If you’re not satisfied with your purchase, reach out to our customer service team via email or phone. Provide them with your order number and reason for return.

Prepare The Item

Pack the product securely in its original packaging. Ensure all parts, accessories, and manuals are included to avoid delays or deductions in your refund.

Ship The Product

After our customer service team’s approval and instructions, return the item. Remember to keep your shipping receipt until the return is finalised.

Can’t Find What You’re Looking For?

Our team are here to help and advise you through our range of products.